Conflict Management and Personal Safety | eLearning

6 modules



Course Length
100 mins




This eLearning course is designed for frontline staff who may encounter conflict or work-related violence in their work. It has six modules and an estimated completion time of 1 hour and 40 minutes, but this will vary for each learner.

The two parts to this course map directly to Maybo certified classroom modules and therefore can be undertaken as part of a blended learning programme.


Part One | Preventing Conflict and Reducing Risk (45m)

These modules are for people who regularly interact with customers or members of the public in their role. Each module can be completed individually. 


Module 1  |  Reducing the Risks of Work-Related Violence  |  15 minutes

o   Examples of workplace violence

o   Rights and responsibilities

o   Planning to reduce risk


Module 2  |  Signs and Causes of Conflict  |  15 minutes

o   Instinctive reactions to emotional or threatening situations

o   Potential triggers in self and others

o   Levels of escalation


Module 3  |  Positive Interactions and Choices  |  15 minutes

o   Influencing positive outcomes

o   Overcoming barriers to communication


Part Two | Safer De-escalation (55m)

These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.  


Module 4  |  Dynamic Risk Assessment and Decision Making  |  20 minutes

o   Maybo SAFER model

o   Risk identification

o   Informed decision-making


Module 5  |  Skills Preventing Escalation  |  20 minutes

o   Positive, non-aggressive approaches

o   Safer positioning and teamworking skills 

o   Strategies to defuse, calm and resolve


Module 6  |  Personal Safety and Post-incident  |  15 minutes

o   Responding to behaviours of concern

o   Heightened risk indicators

o   Exit strategies in higher-risk situations

o   Post-event impact and responsibilities


By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

Reducing the Risks of Work-Related Violence
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Signs and Causes of Conflict
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Positive Interactions and Choices
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Dynamic Risk Assessment
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Skills Preventing Escalation
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Personal Safety and Post Incident
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Added 15 days ago, by Anonymous
Informative course
Added about 1 month ago, by Anonymous
Added about 2 months ago, by Anonymous
Interactive, direct and easily communicates the necessary information.
Added 2 months ago, by Patrick
go me
Added 2 months ago, by Robert
Added 2 months ago, by Michael
Very helpful and informative
Added 3 months ago, by Anonymous
thank you
Added 4 months ago, by Marie
Great content and relative. Would like to see some more medical examples in relation to COVID and how to manage patients around being unvaccinated or not wanting to share their status. .
Added 4 months ago, by Anonymous
Good Course.
Added 5 months ago, by Margery
Great content for seeing signs of conflict and how to de-escalate situations safely as well as communication information as that can be the difference to elevating risk or diffusing it, something to get right in all relationships.

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