Reducing Conflict and Violence Risks in Retail Settings | eLearning

1 module



Course Length
20 mins




This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a reduced cost per head. For a quote and tailoring options, get in touch.


  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident


By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

Reducing Conflict and Violence Risks in Retail
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Added 5 days ago, by Anonymous
Added 5 days ago, by Sue
Added 9 days ago, by Stephanie
basic but clear and essential messaging for retail staff
Added 10 days ago, by Chris
good refresher
Added 17 days ago, by Anonymous
A good refresher
Added 20 days ago, by Andrew
Added about 1 month ago, by Michael
Great course
Added about 1 month ago, by Ana Maria
Excellent course!
Added almost 2 years ago, by Sue
Added over 2 years ago, by Mario
Easy to follow module with great content for anyone in retail & service industries.

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