Reducing Conflict and Violence Risks in Retail Settings | eLearning

Content
1 module

Difficulty
Basic

Rating

Course Length
20 mins

Instructor
-

Price
$40.00

Description

This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a reduced cost per head. For a quote and tailoring options, get in touch.

Objectives

  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing Conflict and Violence Risks in Retail
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Added 8 days ago, by Anonymous
Thank you
 
Added about 1 month ago, by Anonymous
.
 
Added about 2 months ago, by Anonymous
Informative
 
Added about 2 months ago, by Rina
Thank you
 
Added 2 months ago, by Kylie
Is this available for my team in centre, especially Duty Managers and concierge staff?
 
Added 2 months ago, by Anonymous
Excellent course.
 
Added 2 months ago, by Philip
Good presentation covering all the key items better than previous versions I have seen.
 
Added 2 months ago, by Anonymous
Good information
 
Added 2 months ago, by Hasan
Well developed course which succinctly spoke to the core principles of reducing conflict.
 
Added 2 months ago, by Anonymous
Completely enjoyed this course.

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